CCTV controllers

Control-room operators who watch your intruder detection and CCTV live, 24 hours a day, every day. A camera protects a site only if someone is watching when it matters; our operators do that, so an intruder is seen while there is still time to act.

When something is seen, operators alert the officers on site, the response team and the people you name, in the order agreed with you, and keep a record of what was seen and who was called.

What it includes

• Live monitoring of your CCTV and intruder detection, around the clock
• Alerts to the officers on site, the response team and your named contacts
• A record of every alarm and event, and what was done about it
• Checks that cameras and detectors are online and showing what they should
• Escalation rules agreed with you before monitoring begins

How it works

1. We review your cameras, detectors and connection with you, and agree what is watched.
2. We agree who is called for each kind of event, and in what order.
3. Your site is connected and tested with the control room.
4. Monitoring begins, and events are reported to you as agreed.

Where it fits

• Logistics: yards and warehouses watched after hours
• Commercial buildings: car parks, entrances and empty floors at night
• Residential estates: perimeters and gates watched around the clock
• Automotive: vehicles in showrooms and yards protected overnight

Works well with

• CCTV and access control: the cameras and detectors the operators watch
• Mobile patrol and response: a team sent when an operator sees an intruder
• Manned guarding: officers on site who act on what the control room sees

Questions clients ask